Privacy Policy

1. Scope

ChatDemo is a software service operated from Athens, Greece. We provide tools that may help businesses manage customer conversations, connect authorized Facebook Pages, automate supported Messenger workflows, publish content, and review basic engagement information.

This Privacy Policy applies to information processed through the ChatDemo website, chatbot interfaces, connected social media features, and related support services.

2. Information We Collect

Depending on how the service is used, we may process the following categories of information:

• Account and business information provided by customers.
• Contact details submitted through forms, support requests, or business communications.
• Technical information such as browser type, device information, IP address, log data, and security events.
• Conversation content and related metadata when a customer uses chatbot or messaging features.
• Authorized social media Page information made available through official platform APIs.

3. Meta Platform Data

When a customer connects a Facebook Page or other supported Meta asset, ChatDemo accesses data only after the customer grants the required authorization. Depending on the permissions approved for the application, this may include basic Page information, posts, comments, messages, engagement information, and basic performance metrics.

Meta Platform Data is used only to provide the features requested by the customer, such as displaying Page information, managing conversations, replying to messages or comments, publishing content, and generating basic service insights.

ChatDemo does not use Meta Platform Data for unrelated advertising, behavioral profiling, data resale, or unauthorized third-party purposes.

4. How We Use Information

We may use information to:

• Provide, operate, maintain, and improve the ChatDemo service.
• Authenticate users and connect authorized social media accounts.
• Display and manage messages, comments, posts, and related engagement activity.
• Enable chatbot responses, customer support, and human handoff workflows.
• Protect the service from misuse, fraud, unauthorized access, or technical problems.
• Comply with legal obligations and enforce applicable agreements.
• Respond to customer questions, privacy requests, and support inquiries.

5. Legal Bases for Processing

Where applicable under the General Data Protection Regulation and other relevant laws, we process personal data based on one or more of the following legal grounds: performance of a contract, compliance with a legal obligation, legitimate interests in operating and securing the service, and consent where consent is required.

6. Sharing of Information

We do not sell personal information or Meta Platform Data.

Information may be shared only when reasonably necessary with:

• Service providers that support hosting, security, analytics, communications, or technical operations.
• Meta and other platforms when required to provide an authorized integration.
• Professional advisers, regulators, courts, or authorities when disclosure is legally required.
• A successor organization in connection with a lawful merger, acquisition, reorganization, or sale of business assets.

Service providers are expected to process information only for the agreed purpose and subject to appropriate confidentiality and security obligations.

7. Data Retention and Deletion

We retain information only for as long as reasonably necessary to provide the service, meet legal obligations, resolve disputes, maintain security, and enforce agreements.

When a customer disconnects a Facebook Page or revokes authorization, ChatDemo stops new access to the related data. Stored data associated with the connection may be deleted in accordance with the customer's request, applicable law, contractual obligations, and reasonable backup retention procedures.

Users may request deletion of their personal information by contacting ChatDemo using the details listed below.

8. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encrypted transmission, secure credential handling, monitoring, backups, and restricted administrative access.

No internet-based service can guarantee absolute security. Customers are responsible for protecting their login credentials and for promptly notifying us of suspected unauthorized activity.

9. Your Privacy Rights

Subject to applicable law, individuals may have the right to request access to personal data, correction, deletion, restriction of processing, objection to processing, or data portability. Individuals may also withdraw consent where processing is based on consent.

Requests may be submitted using the contact details below. We may need to verify the identity and authority of the person making the request before completing it.

Individuals may also have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent supervisory authority.

10. Cookies and Similar Technologies

The ChatDemo website may use essential cookies or local storage needed for security, session management, language preferences, and basic website operation. Additional analytics or marketing technologies should be activated only when configured and, where required, after valid consent has been obtained.

11. Children's Privacy

ChatDemo is intended for business users and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If such information is identified, it may be deleted after appropriate verification.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, legal requirements, or data practices change. The revised version will be posted on this page with an updated revision date.

13. Contact Information

For privacy questions, data access requests, or deletion requests, contact: